we use a homebaked defect tracking system in my org. As a QA I have worked in various different organisations previously and find the current in-house solution to be sub par. I initially started to raise feature requests, but at this stage the list is so long that the cost of developing them would equal the cost of buying an OTS solution. Add to that the fact that we are behind on that long queue of requests - and even more doubtful we should be investing our time/money.
IMO - We develop our own specialist product - dev'ing defect tracking systems is not our core function and is not something we should be wasting our time on.
I've been told that if I'd like to see us move to an off the shelf solution I need to come up with a cost benefit analysis to prove the value.
I have my own set of features and cost savings which I think we would benefit from in moving.
What I'd really appreciate is input from people who've been through similar situations, moving from inhouse to OTS defect management systems.
so here is the short question - How did you convince your team that moving to an OTS was the best solution for the company in the long run?