Context: Our desktop application communicates with a SQL server, some clients use a WAN connection to reach this SQL server. When they complain something is very slow we ask a list of ping times to analyse the issue. After a developer fixed the issue, I want to verify that it indeed fixes the problem.
With a reported average ping time of 150ms, I use TMNetSim to simulate this on my local machine with these settings: This results in similar effects, but still the client is reporting a magnitude of extra seconds than my local test show. In an ideal world I would goto the client location, but since its on the other side of the world this is not really an option :)
Question: What information and setup do I need to get a more realistic simulation?