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-1

All ISO 9001 require is. Do as you say Say as you do. Therefore you get ISO 9001 if your quality systems documentations says. None of our software will do anything useful! Hence ISO 9001 is meaningless without other standards being in place.


1

I've never used metrics in this way, however, you can build a case with some care and a lot of data mining. First find out the average time cost per bug found by customers. You're going to need to find out how much time is spent in diagnosis, fixing, devising workarounds, and pushing patches, and average over the total number of bugs (this will never be ...


0

Do you have the opportunity to compare two projects delivered one with and one without the QA effort? If projects are comparable you should realize that bugs reported by customers are less both as amount and severity. If not, your QA team could not be set up as it should. Non conformities or variances reported by customers are a huge price to pay not only in ...


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This is sort of a slippery slope sort of thing to get in, because if you measure by amount of bugs...that's not always accurate. But in some cases it is difficult for managers/etc... to really see the value of QA. Especially in cases where people expect a completely bug free system or otherwise "QA is failing to do their job". The easiest thing to remember ...


1

Metrics are misleading. You can catch 10 000 useless bugs, but if the one that kills a few patients in the hospital is not caught, you're dead. Well, dead in terms of career, not as much as the hospital's patients. But metrics can be useful to convince people who believe only in them, unfortunately. If, and only if, the rationale behind the metrics is to ...


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By the success of the company. Buy-in for QA will need to come from the top rather then the justification being looked for in data. You will, over time, be able to point to things like some major bugs prevented from reaching customers performance issues anticipated and planned for unusual bugs discovered for certain conditions more new customers more ...



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