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"we have to present metrics, indicators for reliability, usability, performance and maintainability." Reliability is the ability to get the same result over and over. To get a reliability metric, perhaps your project knows the expected results of the application being tested, and then records the actual result from running that same scenario X number of ...


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For me, the baseline is always a comparison to some other system. The other system need not be software. It might be implemented by, say, people wielding pencils and paper forms. If that exists, you can measure its response time, availability, reliability, error rate, and so on. The other system need not exist. I can always posit an imaginary ...



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