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You need to learn many things before being able to work in test automation. The skills are ordered from 1 to 13 so that it is easy to understand how they develop: 13 Test Automation (basic skills) 12 Learn Page Object Model 11 Learn Object Oriented Programming in Java 10 Learn the WebDriver framework 9 Learn JUNIT ...


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As the new person is from customer service, we can safely assume manual tester (no programming/automation skills), but knows well the application to be tested. Should be excellent explorative tester! Simple start is to develop testing scenarios, and learning how to fill good bug report (with steps to reproduce the bug) and triage bug severity. Reading ...


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I will say that you can start in the following way: Take an initial interview of the person, not for rejection or selection but just to know the skillset of the person. I generally ask analytical questions just to know the general ability, analytical and reasoning skills of the person. These are important asset of a tester. He should have a good problem ...


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Avoiding philosophical answers, I'd say that you should decide which developing\testing methodology you are going to follow. Then, you should clearly understand the skills and background of this guy and provide him proper books and (why not?) web forums like this one. Perform a wide overview of the software you are going to test (is it only testing?) and ...



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