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Feb
3
comment Should Black-box software testers do Root-Cause analysis of every defect they report?
All you should be doing is understanding the problem "well-enough" to describe the problem and hopefully to be able to tell how to reproduce the problem. More often than not, anything beyond that is just duplicate work that the developer is going to end up doing anyways and they likely would have nailed down the cause much quicker than you since they would hopefully be more knowledgeable about the code. With that said, it can be very helpful to have someone from QA who understands the software somewhat, plus it probably makes the job a little more interesting, so in moderation is fine.
May
16
awarded  Autobiographer
May
16
answered How do you approach a new project from a testing perspective?