Timeline for How can I isolate bugs of users that we are not able to replicate?
Current License: CC BY-SA 3.0
5 events
| when toggle format | what | by | license | comment | |
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| Jun 30, 2017 at 21:16 | history | edited | Be Kind To New Users | CC BY-SA 3.0 |
add type of logging and another technique for resolving unreproducable problems.
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| Jun 30, 2017 at 10:04 | comment | added | bobo2000 | What type of logs? | |
| Jun 30, 2017 at 1:34 | comment | added | alephzero | "add logging" - one technique is to add detailed, automatic logging to a scratch file while the app is running. Then give the user a command somewhere in the apps, UI to "generate crash log" to copy it to somewhere accessible immediately after the crash, and append it to the bug report if the QA team request it. That way, you don't have to rely on what the user thinks (or half-remembers) what he/she did! | |
| Jun 29, 2017 at 16:27 | review | First posts | |||
| Jun 29, 2017 at 16:28 | |||||
| Jun 29, 2017 at 16:26 | history | answered | Be Kind To New Users | CC BY-SA 3.0 |