I had to face the same issue in past project.
We have use of the snapshot or if more difficult then capture the video then the developer can easily check to steps for reproducing.
If it issues for particular OS related then we have check into that os system.
For video capture have used below plugin:
https://chrome.google.com/webstore/detail/loom-video-recorder-scree/liecbddmkiiihnedobmlmillhodjkdmb