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Timeline for Defect Removal Efficiency confusion

Current License: CC BY-SA 4.0

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Mar 28, 2022 at 13:52 comment added Alarias Thanks. You are correct, though I am just trying to understand the formula, which is IMHO quite vague (quote): "Defect removal efficiency (DRE) is calculated by keeping accurate counts of all defects fixed during development. After release all customer-reported bugs are included in the total. After 90 days of customer usage DRE is calculated. If developers fixed 900 bugs and customer reported 50 bugs in the first three months then DRE is 95%." QUESTION: If there were additional 200 that were not fixed, are those included in the denominator, too?
Mar 28, 2022 at 12:39 history answered Michael Durrant CC BY-SA 4.0