I'm a software developer that receives bug reports from several QA teams. I have several issues with these defects main ones being:
- I receive identical defects from different teams, but because they are reproduced in different environments the QA teams don't (want to) consider them duplicates
- I receive multiple issues bundled in the same defect (issues that some times don't pertain to the same operating system for example), and the QA teams refuse to open multiple defects because "it would be hard to track".
- Most of the issues I get assigned aren't related to my code (which is kind of a front end) so I need to forward them to the appropriate team /team member (but since the issues are bundled together that's really confusing, or most of the time impossible)
I've tried to fix the QA team issues but I hit a wall. Does someone else have the same issue ? What would be a good strategy to handle this ?
Edit: To clarify, I'm not looking for a way to modify the QA team behavior, I'm looking for a workflow strategy to handle the situation.
Second edit: It seems that people insist on answering the wrong question. To be clear - I'm asking for a personal workflow strategy, I know what would be the be best approach in terms of the entire team, however pushing for that approach is not feasible.