I am preparing for testing certification and come across the strange question for which I don't have any clue what will be the answer. If anyone give some details it will be helpful .
Question : A project had got poor customer satisfaction survey (CSS) rating 3 consecutive times and asked to come reason for this , the project manager decided to do root cause analysis.
Which of the following techniques could he apply here?
- force field analysis
- regression analysis
- fishbone analysis
- power or interest grid