As a manual software tester, i ask a lot of questions/queries to my team's business analysts in email. For ex, there are some UI or functionality changes implemented, then i have queries both before development phase has begun and when in testing phase, i see contradiction in the specs and QA environment.
Now, i try my best to ask better queries to BA, like issue 1, issue 2..etc. I paste relevant screenshots/images of the issue and ask them to confirm/clarify my doubts. The problem is that BA rarely understands my points and says that she cant understand the real question im asking.
How can i structure my analysis/research on a particular issue, draft it in a well written email so that my BA gives good answers? Refer to some good material on analysis and requirements engineering , which might help?