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I am looking for a screen recording tool that allows us to continuously record, but recycle (loop) so that only the last 5-10 minutes of activities are recorded.

Scenario: We have a software user who intermittently encounters an issue that we cannot reproduce. Every time we do a screen sharing session with the user, the issue does not present. The goal is to have the screen recorded in a continuous loop so as to not fill up the user's hard drive space. However, once the user encounters the issue, the recording is stopped by the user and submitted to our QA team.

Does such a tool exist? This would be for a Windows system.

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  • Are you also saying there is no way to infer said issue is occuring? Also, how are you categorizing this issue (rendering, under performant, unhandled exception) .. some details would be helpful since a video may not be helpful nor reproducible without correlation to API calls, component performance, .. (introspection a developer would need) – user1888963 Mar 13 '19 at 21:04
  • For issues we do not find evidence in the extensive error logs we have in place, it is very common in technical support cases to observe the user perform the actions leading to the issue. We have screen sharing tools in place to do so. However, when conducting a session with the user and the issue does not occur then, it would be beneficial to have something else in place that records the last 5-10 minutes. This is a web-based application with a complex combination of field entries and selections. We account for a large number of validation rules, but this issue is escaping us. – jbsound Mar 14 '19 at 14:58
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    Have you considered a Chrome Extension like Screencastify or Loom? Personally, I haven't used either so can't comment on their feature sets... but if you need to record a web-based application, then it might be your best bet. – trashpanda Mar 15 '19 at 11:53
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    I don't know if it has the trimming feature you want, but you might try Flashback as a light-weight recorder. Worst-case, have the user start a new recording every 30 minutes or something if the error didn't happen. flashbackrecorder.com – c32hedge Mar 15 '19 at 16:25
  • Thanks for those suggestions. We will check them out. At the moment it looks like we'll need to ask the user to record and recycle the recording while they are working in the web application. Not an unreasonable request. – jbsound Mar 15 '19 at 18:59
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I have encountered the same problem as yours before. Continually screen recording almost fills up my hard drive space. Recently, I found QAReplay(https://alternativeto.net/software/qareplay/) on an app platform that might help you! It is a cross-platform app, you can try it on Windows! Good luck!

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