3

We have a bug report coming in which is extremely user-specific, only one user is reporting it and furthermore they are only getting the error on their office wifi.

it would help me to able to see the user's console output, but I feel like a non-technical user might not understand how to do that. Is there some browser extension I can instruct the user to install, so that it will automatically record a video of their interaction and somehow include the console output? Then they could download and send it to me, so I can help debug.

1

Charles Proxy can log all HTTP requests and responses that your computer does, providing also good filtering and archiving features.

From the frontend side, any video recorder it's sufficient.

Kibana is a data visualization tool many people use for investigating server-side logs.

If you match timestamps of these three, you may understand how the user acts from the browser click to the DB actions.

And if you match timestamps of these two, you will under

enter image description here enter image description here

| improve this answer | |
0

There are tools you can deploy to your web-application to monitor the application behavior including JavaScript errors, I will give two as an example.

A "cheap"/free one to get started:

Basic error detection and alerts for hobbyists and small companies looking to kickstart error monitoring

https://www.bugsnag.com/pricing

A full blown monitoring expensive one: https://docs.newrelic.com/docs/browser/new-relic-browser/browser-pro-features/javascript-errors-page-detect-analyze-errors

| improve this answer | |
  • hmm, I hadn't considered that. We are already using Rollbar for backend, not sure about front end. I would need the ability to lookup errors by user though. Thanks for the help – max pleaner Mar 4 at 0:04
  • I was hoping there was a way to do this without additional "infrastructure", for example a browser extension that the user can use to quickly log network and console errors for a specific period of interaction – max pleaner Mar 4 at 0:06

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.