On too many occasions, I have faced that either the customer themselves or the company does not know the requirements completely, I mean, there is always some confusion in this phase from either side.

What are the best practices for both sides to avoid this confusion and improve this stage, so there will be no confusion between the customer and the company? Are there any related studies?

  • I’m voting to close this question as it's not related to testing.
    – JAINAM
    Commented Nov 6, 2020 at 16:13
  • 2
    @JAINAM SQA is not just for testing. it is also for Quality. this is a more related to the quality of the software question.
    – Jopan
    Commented Nov 6, 2020 at 16:16
  • for instance, have a look at your own question: link
    – Jopan
    Commented Nov 6, 2020 at 16:23
  • 1
    There is a whole study field called Requirement Analysis aimed to answer this question. It's is too broad for this forum, I would suggest being more focused on a specific problem you are having. Commented Nov 6, 2020 at 17:39
  • 1
    @JAINAM i too believe this is related to testing, testing can start from any SDLC phase
    – PDHide
    Commented Nov 6, 2020 at 18:57

2 Answers 2


I think this question is as a result of not following two of the most important testing principle:

  1. Early testing

Early testing states that testing activity should begin as early as possible. This helps in reducing the cost involved in fixing the defects. The earlier the issue found lesser is the cost. Here the cost is calculated by the paid working hours needed to be spent on debugging, identifying, fixing and then retesting the defect.

**Example:**If the issue is found after a full system is built then it takes more time to debug, fix, rebuild and test. If it is found in unit test level then you can fix and retest right away.

So when is the earliest to start testing?

The earliest to test is from the requirement analysis phase. If an experience QA is added into requirement gathering then missed requirements can be easily found out.

For example :

Imagine a requirement gathering section for a social media website is going on and the client tells that user should be able to upload photo and able to delete.

Marketing team rights this down and sends to PO

Product owner writes this down as the user is able to upload a photo and able to delete it

In development user story it is translated as user is able to upload one photo and delete it

And during testing, QA team questions that why shouldn't the user be able to upload multiple photos> And client confirms this and informs that release cannot be done unless this feature is available.

If QA was involved in requirement gathering and had asked clarity on this requirement then this release delay won't have happened

  1. Absence of errors fallacy

This is the same situation as above where the requirement was translated to user stories without details and the implementation lacked the basic requirement. So now the product doesn't meet the requirement and any other quality attribute is of no use

How this could have been prevented

This could have been prevented if QA would have been more vocal and questioned the design at least in the design phase.

So action points for your team:

  1. Add QA to requirement gathering
  2. Have more user-story refinement sessions and be vocal in such sessions
  3. Don't hesitate to go back to the client if the requirement is not clear, keep the feature in product backlog till clarity is obtained
  4. Ask more question and involve Product owner and developer for things QA feels like a bug in design. Make all decisions a team decision rather than an individual's
  • 1
    Great amount of Information. I need some more reasons as well to get it right and avoid chaos. So if you think there are some related information or study, the links would be appreciated. Or you can edit your question, and add more details here. Thanks.
    – Jopan
    Commented Nov 6, 2020 at 19:42
  • 1
    @Jopan you can add more sepcific questrions to the post and will try to answer that ,
    – PDHide
    Commented Nov 6, 2020 at 20:55

Ask more questions.

Ask better questions.

(Try Example Mapping, or other solutions listed in this question)

  • Thank link is useful. thanks.
    – Jopan
    Commented Nov 6, 2020 at 15:26

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