It is clearly a hypothetical question and answer differ based on scenarios here:
Defect Spotted: Severity 2 (vulnerability defect in a password field by performing SQL injection)
Days before release: found 3 Days before release in 50 days cycle
Protocol: I will reach to application owners, BA,Product Owners to be alerted about delays caused in fixing this defect and retesting it or postpone the release.
In short, I would tell them to take it serious and take decision accordingly (since it affects your customers):
Defect Spotted: Severity 5 (spelling mistake as an example)
Days before release: found 1 Day before release in 50 days cycle
Protocol: I will reach to application owners, BA,Product Owners to approve to go ahead with release if this defect is of less severity.
- Call the customer support to handle answers for this scenario if customers has this minor issue
- But mainly try to fix and go to release soon after this particular release
We have to fix one important issue here. It is the delay caused in life cycle approach while deploying,developing and testing.
If it is an accessibility bug (as an example), the current state can be,
After improving life cycle,it has to be:
Benefits: Lot of days cut down and cost reduction while fixing such last minute defects.
Link where the images copied for this illustration:
Defect Spotted: Severity 2 (example: Accessibility bug that user got
indefinite loop of keyboard strokes when entering password and they
have to kill browser instead navigating out)
Days before release: found 1 Day AFTER release in 50 days cycle (found by customer)
Protocol: I will reach to application owners, BA,Product Owners to prioritise fixing the bug as soon as they can
How to avoid it in future?
- Introduce something like USABILITY TESTING into life cycle as a process improvement
Image: User accessing the application part of beta testing and giving feedback.
Source of Usability Testing (including accessibility/usability reporting):
How popular companies such as Google,Netflix dealing with Scenario 1,2,3:
Reference: It is a lengthy read of a novel type book. But it gives the scenarios I provided to you with clear industry examples from a story.