Questions tagged [bug-report]

For questions around all the myriad different ways of recording and reporting issues.

2
votes
3answers
61 views

When should a bug go to “Will Not Fix” vs “As Designed” on its final state?

Often times we file a bug and later see that it's marked as "As Designed" by the developer. Sometimes it gets marked as "Will Not Fix". When a bug is marked "Will Not Fix" then it is supposed to ...
2
votes
2answers
213 views

How to keep track of regression bugs during Sprint in JIRA?

I want to keep track of all the regression bugs in JIRA, which is not related to any specific user stories in the current sprint. While creating as separate bug/task in the sprint affect its scope. ...
4
votes
7answers
121 views

Why is “expected” before “actual” in bug templates?

I've seen a lot of bug templates all having Expected Result before Actual Result. To me, this does not make sense because it breaks the flow of reading through the bug/page. Usually when you read (...
52
votes
15answers
19k views

How should a Software Tester deal with missed Defects/bugs in Production?

I work as a QA/test engineer in a small software company. It is an e-commerce based product. I was assigned a few projects by my manager. I mostly do functional/blackbox testing. Before the production ...
0
votes
0answers
29 views

What sections should a high quality Bug report contain? [duplicate]

I am a newbie in testing and i just write in the bug report, the pre-requisites , actual results and expected result section under "description". Other testers say that my report is not professional ...
53
votes
19answers
16k views

Best guidelines for bug reporting?

Nothing can ruin your day like a poorly-written bug report. I've seen several sets of guidelines for bug reporting in different organizations. In your opinion, what guidelines/steps are most ...
83
votes
17answers
33k views

Is asking about “The most interesting bug in your career” a good interview question?

We've been interviewing for quite some time and I've been asking candidates: What is the most interesting bug you've found in your career? Either the most interesting, or the one they are proud of ...
34
votes
15answers
9k views

Asking a developer to be explicit about how a bug was fixed

Whenever our developer fixes a bug, he or she just posts "Fixed in version x.x.x.x, please test". We, the QA team, have requested developers to be as detailed as possible about what caused a problem ...
0
votes
1answer
31 views

Is there a name for this type of bug where a bool is overwritten on every iteration of a loop giving an invalid result?

I have found several instances of bugs like this in dusty corners of our automation code base. Fortunately the person responsible for snippets like these has no longer with the company, but I'd like ...
20
votes
6answers
4k views

What would be the strategy when too many bugs are found in the final round of testing?

The QA team starts testing a software/product and there are “way too many” defects…! Every other scenario is failing, new flows are explored & clarifications sought. What would be the strategy now?...
40
votes
12answers
7k views

What should Testers do if they are not able to find good defects in the product?

I work as manual/black-box tester. My responsibility primarily includes functional testing of a web application and to some extent database testing using sql server, based on the functional ...
54
votes
14answers
11k views

What should be reported when a bug only happens 50% of the time?

So, let's say I'm running some tests and run across some odd behavior that is a deviation from expected results, however, I quickly run the test again and the bug is not reproduced. I begin to ...
0
votes
2answers
68 views

Table with pagination

Data table loading all data at client side and then doing pagination. I marked this as an issue as the table could have more data in future. But Developer is not convinced and says it's best to load ...
6
votes
6answers
67 views

Should separate report be created about error that occurs due to existing another error?

I found error that occurs due to another error. If first error will be fixed, I can't reproduce second. Developers are going to fix both of them simultaneously. Should I create two bug reports for ...
4
votes
7answers
506 views

Why would an external testing team find more bugs then an internal testing team?

I work on a project as an internal testing team, our team put 100% effort to all formal testing procedure like complete testing process & at a certain level of time we don't find bugs in ...
2
votes
3answers
259 views

Do I need to perform smoke testing again before sanity testing for every bug fix?

let's say for the 1st time I have checked performed Smoke testing (application main feature) on the 1st day and then I report a Bug and developer fixed and deployed the app I test environment then do ...
2
votes
7answers
1k views

How to convince the developer a bug exists but is not reproducible?

Let's say I have discovered a bug in mobile application, which I am not able to replicate (i.e., the bug only occurred once) - how can I convince the developer that the bug does exist, so that it can ...
-1
votes
4answers
629 views

please give me example of the following Priority and Severity of bug? [closed]

in my interview i was asked there is a login page in which the forget password button is not working what will be Severity and Priority and then he told me what if the Submit button not working ...
-1
votes
3answers
95 views

Are there any software for bug report for free download?

I'm writing bug reports by using Bug Tracker 2.9.1 version but after 50 reports, I need to pay money in order to continue using it. Are there any programs for bug reports which I can download for free?...
0
votes
5answers
163 views

What to do if a found bug has already been reported?

Should I add it to bug tracker or not? How should I proceed? Should I ignore it?
2
votes
1answer
39 views

Should all apps have a bug reporting feature?

Say there is an app (web, mobile etc.). When a backend error occurs, then should the app show the user a summary of the error (and unique error id), without showing any information that could reveal ...
92
votes
15answers
20k views

Should a tester feel bad about finding too many defects/bugs in the product?

I work as a junior black box tester in a small software house. I work on a medical industry web application. I was assigned a module to test. I did a lot of research and risk analysis and logged at ...
14
votes
7answers
12k views

What is common practice for labels of the bug severity?

What is the most common labels for the bug severity: High-Med-Low-etc., A-B-C-etc., 1-2-3-etc. or different? Where they origin? What is the best practice to use?
23
votes
7answers
4k views

What should a Software Tester do to become more valuable and helpful for the Development Team?

When I write detailed defect descriptions or bug reports, then my team's Development manager feels satisfied. What are few things a blackbox tester can do to help the Developers become more productive ...
5
votes
1answer
90 views

What are the pitfalls or challenges of converting clickstream/user action logs into test scripts?

We keep having the idea of logging user actions at a detailed enough level to do things like track feature usage, identify common workflow errors, etc. If we had such detailed logging, it seems like ...
35
votes
10answers
3k views

What is meant by “Automated tests don't find new bugs”?

As I understand it, this sentence means that automated tests don't find new bugs in existing code (though they might catch a new bug in new code that breaks old code). Is this correct? Or is this ...
4
votes
2answers
273 views

When is it okay to implement a bug fix as a feature or enhancement?

I sometimes see that issues that seem to be bugs, are declared as a feature or enhancement instead. Here is a contrived example. We have an e-commerce website. Customers can add items to shopping ...
13
votes
5answers
2k views

Should QA or tester mention the root cause for a bug?

QA closes bugs where I work. In most cases, bugs are closed without mentioning any details about the root cause. The only info given is one of the options in our bug tracker, such as "code", "test ...
16
votes
6answers
3k views

How can I isolate bugs of users that we are not able to replicate?

I am having a recurring problem where bugs are cropping up once or twice in a build, and are reported by users but I and my team are not able to replicate them. What techniques do you use to ...
7
votes
7answers
2k views

How to avoid duplicated bug reports, described from different user perspective?

We get a lot of bug reports that ends up as the same bug, but are described through the eyes of a different user. For example one can see a device has crashed, the other sees communications loss and ...
5
votes
1answer
275 views

How to sell a bug?

As Cem Kaner said: The best tester is not the one who finds the most bugs or who embarrasses the most developers. The best tester is the one who gets the most bugs fixed. Which refers to a ...
24
votes
8answers
8k views

What if the software is so buggy it can't really be tested at all?

I know the best bet in this situation is for the testers to go through the process of reporting blocking-type problems initially show up, with the focus being on critical bugs. Since, this type of ...
1
vote
1answer
91 views

How to report and record a negative test case

I have a QTP test case and wanted to expand it to test multiple user role types. It should pass for high privilege users and fail for low privilege users at various points depending on what page they ...
12
votes
4answers
309 views

How to handle a developer who misunderstands my bugs and feel there are too many

Last week, one permanent employee came over to my desk and bluntly told me that I was raising too many bugs in Jira. A large number of bugs are putting him in a very difficult position as his ...
4
votes
6answers
177 views

How do I deal with poorly documented bugs?

I sometimes come across bugs that do not have enough information to reproduce the bug, or worse, understand what the issue is in the first place. Usually, business analysts, rookie QAs & ...
6
votes
6answers
56k views

WebDriver API: 'Failed to send keys because cannot focus element' — better workaround than using Firefox instead of Chrome?

There's a bug in the chromedriver.exe Chrome driver for Selenium's WebDriver API. You can't use send_keys for certain types of inputs, like for the jQuery plugin "EZPZ Hint". It works okay on simple ...
4
votes
3answers
70 views

Should I voluntarily provide a risk report to our customer?

We are a consultant firm that offers software testing services to our customers. Once our contract is finished, we will no longer have access to customers sites or projects. Recently one thing is ...
5
votes
4answers
179 views

How do we deal with occasional (but real) application failures

Background: In our UAT testing environment, there have been a few intermittent bugs that come and go. I am not a permanent employee here, my current contract will finish early August. What I have ...
21
votes
7answers
4k views

How to report a bug that has no technical solution?

When we were testing a project, which would require an Excel sheet as an input. The only validating mechanism of this whole file importing process was offered by Excel macro (validate against inputs' ...
3
votes
2answers
68 views

Is it okay to test the absence of exceptions or error messages in an application?

There is a web page which is supposed to display current month's sales of five types of items. One bug report says that a server error message is displayed on this page and the sales report is not ...
28
votes
10answers
7k views

Senior management expected bug discovery rate to match their expectation

We are four weeks in testing a new application. In summary There is only one developer assigned to this project, basically, 8 man hour is available for this project. The rate of bug discovery is ...
17
votes
6answers
482 views

Does anyone have a good list of steps for reducing a bug?

I recently ran into an almost-consistently reproducible bug that I was trying to reduce. At the time, I was tired and simply couldn't think of what to do next after about an hour of work (this bug ...
5
votes
6answers
177 views

Testing without SRS as a fresher tester?

I am new to testing field and from a non-technical background how should I report bugs without SRS (Software Requirements Specification)?
2
votes
3answers
2k views

How to avoid bug leakage in the Software Product

Can you anyone explain the What is Bug leakage with example and how to avoid bug leakage in software product development?
3
votes
3answers
117 views

Should I report bugs during Proof of Concept stage?

Have been working on a proof of concept project for a potential customer. If it is successful, we will get a 6 month worth of contract from them. I have discovered two bugs during this proof of ...
3
votes
4answers
845 views

How to report test progress when you have blocking issues?

I have a data migration project going on. There's a semantic mapping tool in the middle to translate between two DBs. I'm testing that. However, some issues that I find are fairly...blocking. E.g, ...
6
votes
3answers
3k views

How to deal with repeat-bug: Re-open the existing (closed) bug report, or submit a new one?

I wonder what's the common view on the following situation: A bug was found, reported and fixed The bug was verified on a given build and closed After a while (next build; after a few builds) - the ...
0
votes
4answers
733 views

What are the tools for root cause analysis?

Root cause analysis is one of the key work of a QA tester, which can help in fixing the issue faster. We use logs and Firebug. The request fails and we can say, this request fails, this command fails ...
1
vote
6answers
805 views

Should we include 'Defect Impact analysis' section in the Bug report?

When a tester logs a new defect/bug, should there be a section on how the Bug impacts the business and how many modules/features it would impact? Is that a good bug reporting practice?
4
votes
6answers
8k views

How to categorize defects?

Many project managers and other non-tester roles search for proper categorization according to severity (A-B-C) of the defects and they search for description how to distinguish between each category. ...