Questions tagged [bug-report]

For questions around all the myriad different ways of recording and reporting issues.

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1
vote
1answer
112 views

How to report and record a negative test case

I have a QTP test case and wanted to expand it to test multiple user role types. It should pass for high privilege users and fail for low privilege users at various points depending on what page they ...
13
votes
4answers
392 views

How to handle a developer who misunderstands my bugs and feel there are too many

Last week, one permanent employee came over to my desk and bluntly told me that I was raising too many bugs in Jira. A large number of bugs are putting him in a very difficult position as his ...
6
votes
6answers
246 views

How do I deal with poorly documented bugs?

I sometimes come across bugs that do not have enough information to reproduce the bug, or worse, understand what the issue is in the first place. Usually, business analysts, rookie QAs & ...
6
votes
6answers
63k views

WebDriver API: 'Failed to send keys because cannot focus element' -- better workaround than using Firefox instead of Chrome?

There's a bug in the chromedriver.exe Chrome driver for Selenium's WebDriver API. You can't use send_keys for certain types of inputs, like for the jQuery plugin "EZPZ Hint". It works okay on simple ...
4
votes
3answers
73 views

Should I voluntarily provide a risk report to our customer?

We are a consultant firm that offers software testing services to our customers. Once our contract is finished, we will no longer have access to customers sites or projects. Recently one thing is ...
21
votes
7answers
4k views

How to report a bug that has no technical solution?

When we were testing a project, which would require an Excel sheet as an input. The only validating mechanism of this whole file importing process was offered by Excel macro (validate against inputs' ...
3
votes
2answers
88 views

Is it okay to test the absence of exceptions or error messages in an application?

There is a web page which is supposed to display current month's sales of five types of items. One bug report says that a server error message is displayed on this page and the sales report is not ...
28
votes
10answers
7k views

Senior management expected bug discovery rate to match their expectation

We are four weeks in testing a new application. In summary There is only one developer assigned to this project, basically, 8 man hour is available for this project. The rate of bug discovery is ...
19
votes
6answers
555 views

Does anyone have a good list of steps for reducing a bug?

I recently ran into an almost-consistently reproducible bug that I was trying to reduce. At the time, I was tired and simply couldn't think of what to do next after about an hour of work (this bug ...
5
votes
6answers
229 views

Testing without SRS as a fresher tester?

I am new to testing field and from a non-technical background how should I report bugs without SRS (Software Requirements Specification)?
3
votes
3answers
129 views

Should I report bugs during Proof of Concept stage?

Have been working on a proof of concept project for a potential customer. If it is successful, we will get a 6 month worth of contract from them. I have discovered two bugs during this proof of ...
3
votes
4answers
1k views

How to report test progress when you have blocking issues?

I have a data migration project going on. There's a semantic mapping tool in the middle to translate between two DBs. I'm testing that. However, some issues that I find are fairly...blocking. E.g, ...
7
votes
3answers
4k views

How to deal with repeat-bug: Re-open the existing (closed) bug report, or submit a new one?

I wonder what's the common view on the following situation: A bug was found, reported and fixed The bug was verified on a given build and closed After a while (next build; after a few builds) - the ...
0
votes
4answers
1k views

What are the tools for root cause analysis?

Root cause analysis is one of the key work of a QA tester, which can help in fixing the issue faster. We use logs and Firebug. The request fails and we can say, this request fails, this command fails ...
1
vote
6answers
1k views

Should we include 'Defect Impact analysis' section in the Bug report?

When a tester logs a new defect/bug, should there be a section on how the Bug impacts the business and how many modules/features it would impact? Is that a good bug reporting practice?
4
votes
6answers
10k views

How to categorize defects?

Many project managers and other non-tester roles search for proper categorization according to severity (A-B-C) of the defects and they search for description how to distinguish between each category. ...
0
votes
1answer
142 views

I want to generate a report from Bugzilla [closed]

I want to generate a bug report from Bugzilla, which should be consist of following status Confirmed In progress Verified and Closed So how I can generate the report with the mentioned status?
-4
votes
1answer
881 views

What are the most popular bug tracking tools? [closed]

What are the most popular bug tracking / issue tracking tools, in order of popularity? I've been scouring the web but can't find a definitive (and ordered) list. I suspect that near the top of the ...
36
votes
26answers
15k views

Should Testers first discuss a bug with the developers before writing a bug report?

In my previous project, whenever the QA team used to find bugs/defects, they used to communicate the problem/issue to the developer sitting next to them, verbally. In this approach, most of the time, ...
3
votes
6answers
314 views

Is it mandatory to include "Actual results" section in a Defect/Bug Report?

Consider these steps to reproduce a bug: Steps: 1. Login to the app with valid credentials. 2. Click on "Administrator" tab. 3. // 4. // Few more steps 5. // 6. // Few more ...
2
votes
4answers
1k views

Should I consider a valid 9 digit zip code failure to be a bug?

We have a form that accepts zipcode It has quite a big field It accepts 90210 It rejects 902 902111 902-aaa aaabbbccc However it also rejects 90210-1234 Should I consider this a bug? Is it ...
8
votes
4answers
1k views

Best guidelines to create images for bug reports in big testing team?

Which set of guidelines should be used in a big testing team to reduce differences in created screenshots. Devs and PMs could go crazy from different ways five testers create screenshots and highlight ...
1
vote
1answer
124 views

How can I remove the duplicate suggestions from Bugzilla?

The Bugzilla duplicate suggestions are useless for me, since I'm the only tester and I know my own bugs quite well. The list is shown on the http://bugzilla/enter_bug.cgi page (where bugzilla is the ...
2
votes
1answer
105 views

What are the techniques that VLC media player follows to assure software Quality? [closed]

I wanna know about the vlc media player's software quality techniques, how they assure the quality of product (detailed). I would like to know the following facts: What development model they follow ?...
6
votes
4answers
522 views

Is it appropriate to use exception names in bug report title?

Bug report title is very important to distinguish one bug from another without opening its description (steps, attachments). If we will not name them in appropriate way it would be: lots of ...
0
votes
4answers
126 views

How much effort do people spend on reporting/fixing a bug in hours/currency? [closed]

I need some good statistics on how much effort do people spend on an average software bug. We assume that there is some interface between users and developers and wish to calculate just the bug costs, ...
1
vote
1answer
2k views

Which was the most challenging and interesting Bug that you ever found? [closed]

Which are some of the most interesting bugs that you as a "Tester" , have found in your career. I want to collect different test ideas(through bugs) so that I can test better. Please share the main ...
5
votes
7answers
2k views

Issue Tracking Spreadsheet... anything wrong with this?

So we are a small company, and we have a lot of communication between teams. That being said I am actually the first official QA of the group, and will be starting the QA group and leading the way ...
2
votes
3answers
244 views

Suggest any open source projects to improve my manual testing skills

I'm a software test engineer and want to improve my manual testing skills so that I can utilize them in my organization. Please suggest any good exercises specially for manual testing.
3
votes
5answers
2k views

How do we create a "Test Incident" Report?

Incident: Any event occurring that requires investigation. Defect: Any flaw in a component/system that can cause a component/system to fail to perform its required functionality. How is a Test ...
3
votes
3answers
121 views

Obfuscating logs before publishing

I sometimes have a temptation to report some entries from our logs on public fora like StackExchange to get help form the wider community on isolating root causes. However, I rather refrain from that ...
8
votes
8answers
2k views

Raising unreproducible bugs

The system I'm working on has error logs which show various types of visible (front end user gets an error message) and none visible errors (missing image file etc). Some of these errors are ...
5
votes
4answers
13k views

Is there a Jenkins plugin that visualises SoapUI test results by giving you a graphical report?

I'm basically looking for something like this, but for SoapUI: SoapUI displays results in a really nice way in it's GUI. Any chance of getting something similar for/when it runs on Jenkins?
5
votes
6answers
8k views

How to handle new "not reproducible" bug, that is known to exist but not known how

I'm writing this as a developer hoping to get feedback from the QA community. We've got a client facing web application, for a very small development team. Assume we have a product manager and ...
2
votes
2answers
1k views

Reporting capabilities for automated tests using Selenium

How can we add reporting capabilities to Selenium based UI automated testing, such as reports on failed and passed tests, recurring failed tests, etc.?
5
votes
1answer
234 views

How should I do functional testing without Requirments?

When you are testing without requirments you can rely on your own logic and common expectation from your user experience. So let's say I'm testing a button Process and Send (input stuff for data is ...
5
votes
2answers
217 views

What are acceptable time to spend and taks to be done analysing a defect as a tester?

Morning, what are an acceptable time and tasks to analyse a defect as a tester? Following situation: As our QA teams waits for a new client version and our preparations are quite done we had a look ...
0
votes
3answers
156 views

Bug Reporting/Tracking Solution for Third Party and In-house Teams

I am gearing up to start a project where development will be taking place in-house and with a third party at the same time. I am trying to find a solution which will allow both us and the third ...
3
votes
4answers
294 views

Status of TFS test case after execution when minor errors occured

What's the best status of test case execution when minor error occurs, but the main goal of the test case is fulfilled. Let's consider this test scenario: Test case title: Addition of object Press ...
2
votes
5answers
231 views

Should the highest bug priority be limited to bugs found on the production server

I have a disagreement with the dev team lead over whether a P0 bug has to be on the production server or not. We are using JIRA as bug tracking system, and I've found this bug on another team's ...
6
votes
5answers
4k views

Should Black-box software testers do Root-Cause analysis of every defect they report?

Should Testers/QA do Root-Cause analysis of every Defect/Bug they report to Developers? Well, I perform black-box testing on AUT. Sometimes I try to drill-down the issue when I find bugs. Should ...
1
vote
1answer
99 views

How to generate software reliability reports

We have are developing software application and we have developed about 80% of application and also tested. Now, for pilot launching, we required software reliability reports. Does anyone have any ...
3
votes
3answers
321 views

How to solve miscommunication issues with qa in order to decrease task redundancy?

How to handle the situation where communicated bugs by the qa are duplicated as new issues by members of the project other than qa? What is the role if qa in this situation? Additional note: Time is ...
2
votes
5answers
1k views

Who should log bugs? [closed]

In an agile environment where project priorities constantly change meeting deliverables, how healthy is the situation where bugs are logged by project members other than the actual qa member who is ...
0
votes
1answer
33 views

reviews format for external program or system

I have some tasks to do for reviews, but the program that I will reviewed was not mine.. It comes from external and nothing documentations of it.. I already run test on it and it delivered some ...
3
votes
4answers
2k views

Strategy to handle legacy bugs

There are a number of new developers and testers in our team. When the testers are testing the new features the developers built, they are finding a number of issues, which is not strictly in the ...
3
votes
3answers
382 views

Bug reporting on documents

In my job I have to test Markdown documents. This includes looking for bugs related to: The procedure described in the document Typos, grammar mistakes, etc. The HTML version of the document Right ...
3
votes
3answers
447 views

Bug Fix Verification - UI Design

I am working on this ticket created by a fellow QA Tester. The ticket requires a notification message with a link to be created. Our developer worked on it and acceptance test was met. However, upon ...
11
votes
4answers
7k views

How do you write a great bug report? [closed]

"Is this going to be a stand-up fight sir, or a bug hunt?" - Hudson I've always wondered what the secrets were to writing a great bug report. Over time I've narrowed down the activity to three ...
0
votes
1answer
124 views

Issue tracking - project version tracking

I have recently joined a new company and I am dragging them by the scruff of their neck into the 21st Century when it comes to development and testing processes. I have just introduced JIRA after ...