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Questions tagged [bug-report]

For questions around all the myriad different ways of recording and reporting issues.

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93
votes
15answers
20k views

Should a tester feel bad about finding too many defects/bugs in the product?

I work as a junior black box tester in a small software house. I work on a medical industry web application. I was assigned a module to test. I did a lot of research and risk analysis and logged at ...
85
votes
17answers
35k views

Is asking about “The most interesting bug in your career” a good interview question?

We've been interviewing for quite some time and I've been asking candidates: What is the most interesting bug you've found in your career? Either the most interesting, or the one they are proud of ...
56
votes
14answers
11k views

What should be reported when a bug only happens 50% of the time?

So, let's say I'm running some tests and run across some odd behavior that is a deviation from expected results, however, I quickly run the test again and the bug is not reproduced. I begin to ...
55
votes
19answers
16k views

Best guidelines for bug reporting?

Nothing can ruin your day like a poorly-written bug report. I've seen several sets of guidelines for bug reporting in different organizations. In your opinion, what guidelines/steps are most ...
53
votes
15answers
20k views

How should a Software Tester deal with missed Defects/bugs in Production?

I work as a QA/test engineer in a small software company. It is an e-commerce based product. I was assigned a few projects by my manager. I mostly do functional/blackbox testing. Before the production ...
40
votes
12answers
7k views

What should Testers do if they are not able to find good defects in the product?

I work as manual/black-box tester. My responsibility primarily includes functional testing of a web application and to some extent database testing using sql server, based on the functional ...
35
votes
15answers
9k views

Asking a developer to be explicit about how a bug was fixed

Whenever our developer fixes a bug, he or she just posts "Fixed in version x.x.x.x, please test". We, the QA team, have requested developers to be as detailed as possible about what caused a problem ...
35
votes
10answers
3k views

What is meant by “Automated tests don't find new bugs”?

As I understand it, this sentence means that automated tests don't find new bugs in existing code (though they might catch a new bug in new code that breaks old code). Is this correct? Or is this ...
33
votes
26answers
14k views

Should Testers first discuss a bug with the developers before writing a bug report?

In my previous project, whenever the QA team used to find bugs/defects, they used to communicate the problem/issue to the developer sitting next to them, verbally. In this approach, most of the time, ...
28
votes
10answers
7k views

Senior management expected bug discovery rate to match their expectation

We are four weeks in testing a new application. In summary There is only one developer assigned to this project, basically, 8 man hour is available for this project. The rate of bug discovery is ...
24
votes
8answers
9k views

What if the software is so buggy it can't really be tested at all?

I know the best bet in this situation is for the testers to go through the process of reporting blocking-type problems initially show up, with the focus being on critical bugs. Since, this type of ...
23
votes
7answers
4k views

What should a Software Tester do to become more valuable and helpful for the Development Team?

When I write detailed defect descriptions or bug reports, then my team's Development manager feels satisfied. What are few things a blackbox tester can do to help the Developers become more productive ...
23
votes
3answers
1k views

Reporting Intermittent Bugs

I am an entry level tester and been experiencing new things about testing everyday which is great. So I am thinking, how do I deal with an intermittent bug since its most likely that developers wont ...
22
votes
14answers
3k views

Should QA report bugs on features before they are fully implemented?

I am a developer and I generally check in partial implementations so that I don't have too much uncommited code at any time. I make sure that the application compiles and that it does not interfere ...
21
votes
7answers
4k views

How to report a bug that has no technical solution?

When we were testing a project, which would require an Excel sheet as an input. The only validating mechanism of this whole file importing process was offered by Excel macro (validate against inputs' ...
20
votes
6answers
4k views

What would be the strategy when too many bugs are found in the final round of testing?

The QA team starts testing a software/product and there are “way too many” defects…! Every other scenario is failing, new flows are explored & clarifications sought. What would be the strategy now?...
19
votes
6answers
492 views

Does anyone have a good list of steps for reducing a bug?

I recently ran into an almost-consistently reproducible bug that I was trying to reduce. At the time, I was tired and simply couldn't think of what to do next after about an hour of work (this bug ...
16
votes
6answers
3k views

How can I isolate bugs of users that we are not able to replicate?

I am having a recurring problem where bugs are cropping up once or twice in a build, and are reported by users but I and my team are not able to replicate them. What techniques do you use to ...
16
votes
5answers
2k views

Should tester fix bugs?

I've heard two guys from Microsoft and Google saying testers in those companies fix defects. Personally I think it is Ok and a better contribution than just creating a new bug ticket (at least in some ...
15
votes
7answers
12k views

What is common practice for labels of the bug severity?

What is the most common labels for the bug severity: High-Med-Low-etc., A-B-C-etc., 1-2-3-etc. or different? Where they origin? What is the best practice to use?
14
votes
5answers
2k views

Should QA or tester mention the root cause for a bug?

QA closes bugs where I work. In most cases, bugs are closed without mentioning any details about the root cause. The only info given is one of the options in our bug tracker, such as "code", "test ...
12
votes
10answers
12k views

What is the difference between bug severity and bug priority?

This is a basic question. Most projects mix both priority and severity into a single value. What reasons are there to separately assign severity and priority to a defect? What do testing methodologies ...
12
votes
4answers
313 views

How to handle a developer who misunderstands my bugs and feel there are too many

Last week, one permanent employee came over to my desk and bluntly told me that I was raising too many bugs in Jira. A large number of bugs are putting him in a very difficult position as his ...
11
votes
4answers
7k views

How do you write a great bug report? [closed]

"Is this going to be a stand-up fight sir, or a bug hunt?" - Hudson I've always wondered what the secrets were to writing a great bug report. Over time I've narrowed down the activity to three ...
9
votes
5answers
427 views

Is it fair to report a bug discovered during code review without performing a test?

I'm QA with some programming experience, so I am able to debug and review the code of the system under test. I also often read the code to understand how to define request or what response should I ...
8
votes
7answers
2k views

How to avoid duplicated bug reports, described from different user perspective?

We get a lot of bug reports that ends up as the same bug, but are described through the eyes of a different user. For example one can see a device has crashed, the other sees communications loss and ...
8
votes
8answers
2k views

Raising unreproducible bugs

The system I'm working on has error logs which show various types of visible (front end user gets an error message) and none visible errors (missing image file etc). Some of these errors are ...
8
votes
4answers
867 views

Best guidelines to create images for bug reports in big testing team?

Which set of guidelines should be used in a big testing team to reduce differences in created screenshots. Devs and PMs could go crazy from different ways five testers create screenshots and highlight ...
7
votes
5answers
585 views

Fixes hard to verify because of poor quality bug reports

Working with programmers and customers I find it is sometimes harder for me to verify the fix for a defect, than to fix a defect for a developer. Just a simple example is when there is ...
6
votes
5answers
4k views

Should Black-box software testers do Root-Cause analysis of every defect they report?

Should Testers/QA do Root-Cause analysis of every Defect/Bug they report to Developers? Well, I perform black-box testing on AUT. Sometimes I try to drill-down the issue when I find bugs. Should ...
6
votes
3answers
3k views

How to deal with repeat-bug: Re-open the existing (closed) bug report, or submit a new one?

I wonder what's the common view on the following situation: A bug was found, reported and fixed The bug was verified on a given build and closed After a while (next build; after a few builds) - the ...
6
votes
4answers
502 views

Is it appropriate to use exception names in bug report title?

Bug report title is very important to distinguish one bug from another without opening its description (steps, attachments). If we will not name them in appropriate way it would be: lots of ...
6
votes
6answers
70 views

Should separate report be created about error that occurs due to existing another error?

I found error that occurs due to another error. If first error will be fixed, I can't reproduce second. Developers are going to fix both of them simultaneously. Should I create two bug reports for ...
6
votes
1answer
407 views

How to sell a bug?

As Cem Kaner said: The best tester is not the one who finds the most bugs or who embarrasses the most developers. The best tester is the one who gets the most bugs fixed. Which refers to a ...
6
votes
6answers
58k views

WebDriver API: 'Failed to send keys because cannot focus element' — better workaround than using Firefox instead of Chrome?

There's a bug in the chromedriver.exe Chrome driver for Selenium's WebDriver API. You can't use send_keys for certain types of inputs, like for the jQuery plugin "EZPZ Hint". It works okay on simple ...
5
votes
6answers
187 views

How do I deal with poorly documented bugs?

I sometimes come across bugs that do not have enough information to reproduce the bug, or worse, understand what the issue is in the first place. Usually, business analysts, rookie QAs & ...
5
votes
7answers
2k views

Issue Tracking Spreadsheet… anything wrong with this?

So we are a small company, and we have a lot of communication between teams. That being said I am actually the first official QA of the group, and will be starting the QA group and leading the way ...
5
votes
6answers
189 views

Testing without SRS as a fresher tester?

I am new to testing field and from a non-technical background how should I report bugs without SRS (Software Requirements Specification)?
5
votes
4answers
191 views

How do we deal with occasional (but real) application failures

Background: In our UAT testing environment, there have been a few intermittent bugs that come and go. I am not a permanent employee here, my current contract will finish early August. What I have ...
5
votes
6answers
5k views

How to handle new “not reproducible” bug, that is known to exist but not known how

I'm writing this as a developer hoping to get feedback from the QA community. We've got a client facing web application, for a very small development team. Assume we have a product manager and ...
5
votes
1answer
231 views

How should I do functional testing without Requirments?

When you are testing without requirments you can rely on your own logic and common expectation from your user experience. So let's say I'm testing a button Process and Send (input stuff for data is ...
5
votes
2answers
217 views

What are acceptable time to spend and taks to be done analysing a defect as a tester?

Morning, what are an acceptable time and tasks to analyse a defect as a tester? Following situation: As our QA teams waits for a new client version and our preparations are quite done we had a look ...
5
votes
1answer
91 views

What are the pitfalls or challenges of converting clickstream/user action logs into test scripts?

We keep having the idea of logging user actions at a detailed enough level to do things like track feature usage, identify common workflow errors, etc. If we had such detailed logging, it seems like ...
5
votes
4answers
12k views

Is there a Jenkins plugin that visualises SoapUI test results by giving you a graphical report?

I'm basically looking for something like this, but for SoapUI: SoapUI displays results in a really nice way in it's GUI. Any chance of getting something similar for/when it runs on Jenkins?
4
votes
7answers
543 views

Why would an external testing team find more bugs then an internal testing team?

I work on a project as an internal testing team, our team put 100% effort to all formal testing procedure like complete testing process & at a certain level of time we don't find bugs in ...
4
votes
2answers
300 views

When is it okay to implement a bug fix as a feature or enhancement?

I sometimes see that issues that seem to be bugs, are declared as a feature or enhancement instead. Here is a contrived example. We have an e-commerce website. Customers can add items to shopping ...
4
votes
6answers
8k views

How to categorize defects?

Many project managers and other non-tester roles search for proper categorization according to severity (A-B-C) of the defects and they search for description how to distinguish between each category. ...
4
votes
3answers
99 views

When should a bug go to “Will Not Fix” vs “As Designed” on its final state?

Often times we file a bug and later see that it's marked as "As Designed" by the developer. Sometimes it gets marked as "Will Not Fix". When a bug is marked "Will Not Fix" then it is supposed to ...
4
votes
7answers
134 views

Why is “expected” before “actual” in bug templates?

I've seen a lot of bug templates all having Expected Result before Actual Result. To me, this does not make sense because it breaks the flow of reading through the bug/page. Usually when you read (...
4
votes
3answers
72 views

Should I voluntarily provide a risk report to our customer?

We are a consultant firm that offers software testing services to our customers. Once our contract is finished, we will no longer have access to customers sites or projects. Recently one thing is ...