Questions tagged [team-management]

Team management is the process of organizing a team of individual contributors. Alternatively, team management is the set of individuals who organize teams of individual contributions. Contrast with the [test-management] tag.

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49
votes
7answers
8k views

Actual data for why developers shouldn't be the only ones testing their code?

Can anyone provide actual data or scientific studies that show developers are (or are not) less effective at testing their own code than "independent" testers? I've seen many opinions but little hard ...
37
votes
16answers
10k views

Asking a developer to be explicit about how a bug was fixed

Whenever our developer fixes a bug, he or she just posts "Fixed in version x.x.x.x, please test". We, the QA team, have requested developers to be as detailed as possible about what caused a problem ...
35
votes
26answers
15k views

Should Testers first discuss a bug with the developers before writing a bug report?

In my previous project, whenever the QA team used to find bugs/defects, they used to communicate the problem/issue to the developer sitting next to them, verbally. In this approach, most of the time, ...
35
votes
11answers
7k views

Who is ultimately responsible for issues that are found after software is released?

In the context of a good practice in context on how to perform a no blame post morten review, with a view to process improvement. If a major issue is found in an application after it has been ...
32
votes
12answers
8k views

How to explain the concept of test automation to a team that only knows manual testing?

I have been working as a QA in our 9 developer team for about a year. Had lots of 'firsts' within the year between personal and professional life. I replaced a QA who only did manual testing and ...
28
votes
8answers
10k views

Is % of escaped defects a good KPI for a tester performance?

% of escaped defects means how many defects were found by customers post a release. It has been proposed as one of the metrics to evaluate testers' performance in one of the companies I know. I ...
24
votes
3answers
2k views

Good resources for building a QA team

Our corporation has, up until this point, largely lacked a 'quality mentality' of any kind. From no testers, they went to two testers - but 5 or 6 product teams still rely on a mix of developer and ...
21
votes
4answers
7k views

One of my team members executed security test without any consent

One of my team members, when deployed at a customer's site, executed a password attack against the customer's database. As a result, this customer's database was locked down for 30 minutes. Now ...
21
votes
6answers
2k views

Bug hunts and possible alternatives?

Recently, our QA department has been running bug hunts. Once a sprint all the teams do 10 min demos then they spend the whole day submitting bugs for a feature getting ready for release. They've been ...
16
votes
6answers
2k views

Good practices to audit test automation code

One test automator quit his job a few days ago. We noticed today all most all of his test programs produced fake results. What he did was either producing random test results or assert true == true. ...
15
votes
4answers
3k views

How to convince project managers that onboarding a tester early is important?

I've recently transitioned to a software engineer in test role--currently the only person in this role. We have a number of projects that are in the early feasibility stages, and I'm trying to ...
15
votes
4answers
1k views

How do you determine that your project's quality has increased over time?

Preface: I know that the question may be a bit broad, so I hope it doesn't get closed. However, I feel this is a topic that a lot of QA engineers and managers struggle with and I don't think there's ...
13
votes
4answers
384 views

How to handle a developer who misunderstands my bugs and feel there are too many

Last week, one permanent employee came over to my desk and bluntly told me that I was raising too many bugs in Jira. A large number of bugs are putting him in a very difficult position as his ...
13
votes
8answers
2k views

Most productive onboarding for a new tester

We've been going through onboarding procedures with multiple people that were becoming a part of our QA team throughout the history of our company. During these times we usually try to meet with a new ...
13
votes
5answers
2k views

What are the pros and cons of a testing team having a lead vs having a manager?

Given that a lead (at least in my employer's view) would be a highly technically experienced person who also does administrative duties and a manager would be more experienced with management and less ...
11
votes
3answers
3k views

How to deal with a lead developer who questions every action or process suggested by QA lead?

This is a very specific question: I am QA Lead with reports who are senior QA engineers. Half of my team is new. I have more experience in terms of some of the SDLC processes followed in our company ...
11
votes
2answers
2k views

Implementing the Test Pyramid as QA

Recently I have begun building out Unit Testing for my dev team during down time in an attempt to implement the Test Pyramid. My Dev Managers seem rather excited about it and on-board with the idea. ...
10
votes
4answers
3k views

Testers Performance Indicators / Metrics

What are the key performance indicators which you all are using in your company with respect to testers? As with any metric it can easily be skewed as testers and developers will often play to the ...
10
votes
9answers
4k views

Ideal size for a QA team

We've been growing as a company and with it the development, QA, DevOps and other teams. I could not help but notice that with each new addition to our QA team, our meetings are becoming longer and, ...
9
votes
6answers
2k views

How to deal with or prevent idle in the test team?

I'm currently in two scrum projects. The team consists of 9 people (5 developers, 3 testers). We work with user stories, story point estimates and two-week sprints. The team has received a great deal ...
9
votes
8answers
2k views

Should Software Testers say that functionality is "working fine" or should they say that "it seems/appears to working fine or looks good"?

As a blackbox tester, while giving my testing status to the management, i usually refrain from saying that a particular feature, enhancement of defect is "working fine" and say that it seems/appear to ...
9
votes
4answers
427 views

What are the signs of an understaffed QA team?

What are the typical signs and signals of a Quality Assurance team being understaffed? How would you justify/explain a request for a new addition to a team? A little bit of background: We currently ...
9
votes
6answers
709 views

Ownership of test automation

This is one of the challenge am facing with a new project. We are facing a difficult task in deciding and getting everyone on board as to who will handle ownership of test automation. I am aware ...
9
votes
3answers
247 views

Changing testing culture in the company

What could one developer do to change the attitude towards testing in a company where testing is considered a second-class citizen? I'd like to keep this question generic, but, if details are needed, ...
9
votes
8answers
7k views

Will doing only Manual testing affect my QA career in the long run?

I test a web application for my clients. I only do the black-box functional testing. I don't do any automation as there are other testers hired for that. I just log defects in a tool manually. Also I ...
8
votes
3answers
297 views

What would be the best roles and assignments for a developer in a QA team?

How can a developer that joins a QA team give the help that has the biggest impact and which are the best assignments for him that would most benefit the team?
8
votes
3answers
340 views

Should a scrum be any different for testers from multiple teams?

I am about to start managing a team of testers within a company. Each tester is on a different team, one tester per team. For example, one tester is on the database team, another on the software ...
8
votes
9answers
631 views

Multiple product-specific QA teams vs a single generic QA team

Our company has been growing and with it our products and the QA team. Our QA team previously has only handled a single "headline" company's product and had this "startup"-like flexible and agile ...
8
votes
4answers
1k views

Best guidelines to create images for bug reports in big testing team?

Which set of guidelines should be used in a big testing team to reduce differences in created screenshots. Devs and PMs could go crazy from different ways five testers create screenshots and highlight ...
8
votes
6answers
371 views

Different testing approaches for different teams?

I'm responsible for introducing QA to two teams in the same company (let's call them A and B). None of them had any systematic QA before. A and B develop two different products use different ...
8
votes
3answers
11k views

How to assess QA employee performance? [closed]

I often hear people talking about about Performance Metrics and Key Performance Indicators, but how to define quality engineering productivity exactly? What is it and how to measure? And what are some ...
8
votes
5answers
163 views

How to integrate 4 QA engineers into 4 dev (Scrum) teams?

In the Product Team I work in, the engineering resources look as follows: 4 dev teams (4-5 members each), each team with a dedicated Product Owner 1 QA team (4 members) Approach 1: Currently, the ...
8
votes
2answers
1k views

What test management system should I use?

There must be many questions like this on the site but I have some unique requirements that affect my choice of test management / QA process management system. This is for managing the test cases and ...
8
votes
2answers
859 views

What factors do you consider when putting together a dept training plan?

I'm currently putting together a more formal training syllabus/plan for the testers on our team. Whilst on-the-job coaching has served us pretty well so far (helped by the fact that everyone on the ...
7
votes
4answers
2k views

How to handle Idle team members in Sprint

I am working as a SCRUM MASTER in a TEAM of 10 people (6 DEV, 1 Designer & 3 QA). My organization has just started working in SCRUM methodology and we are having a problem in resource management - ...
6
votes
13answers
31k views

Test team names

Has anyone found a name for a software testing team that they think really communicates our role well? Our team is brainstorming ideas right now, and I know this is something my last team struggled ...
6
votes
5answers
409 views

How to deal with not motivated testers?

We have several "testers" who are involved in manual testing and test automation, but all of that part-time. Some of them are not really interested in testing and test automation as a field and lose ...
6
votes
4answers
1k views

My first job as an Automation Tester

I just started my work on month ago as Automation Tester, after I had some training. I feel I am struggling in the work especially as we are only two testers. It is my first job but sometimes I feel ...
6
votes
4answers
216 views

What is the Best Way to Manage Test Automation?

At our company we have multiple test automators and they all are using different tools to test their applications (mostly APIs and a web app). The problem I see with this is that: Creates silos, hard ...
6
votes
3answers
859 views

Detecting observation skills during an interview

In our company, we think that some of the key skills for a tester are the attention to detail and observation skills, these are some of the major things we are looking for in the interviews. What ...
6
votes
3answers
6k views

What skills & technologies should I acquire / learn for performing my role as a Test Lead?

I have 7 years of experience in testing and recently I have assumed the role of test lead. I have to manage a team of 7-8 testers and our work is mostly comprised of Manual Testing. I want to know ...
5
votes
5answers
235 views

What is the advantage of choosing testing as compared to other career paths in Software Industry?

I have had many people tell me that I made a big mistake by choosing QA path in IT industry and that I will never get opportunities to grow as compared to developers and database experts. Please ...
5
votes
3answers
197 views

Strategies to building up reputation as a software tester in a team

It is important to maintain good and productive professional relationship with the management, stakeholders and development team. Many things may depend on that, but, for this question, let's focus on ...
5
votes
3answers
184 views

What qualities and skills one must develop to project himself as a dynamic QA manager or Lead?

I would like to know what skills and qualities one must muster to project himself as a dynamic QA Manager or Lead. I often hear the management in my organization telling me that I don't come up with a ...
5
votes
6answers
354 views

How to motivate devs to test their own work?

I don't know if you have faced the situation but I wanted to open a discussion about the following topic: How to motive developers to test their own work? When I mean "their own work" it can go ...
5
votes
3answers
3k views

How to Organize Tests for Software That's Already Developed?

I've managed tests for a project that I was with since its infancy. I used Microsoft Test Manager to tie tests to requirements and organize them in folders. It went well. However, now I'm being ...
5
votes
1answer
516 views

How to sell a bug?

As Cem Kaner said: The best tester is not the one who finds the most bugs or who embarrasses the most developers. The best tester is the one who gets the most bugs fixed. Which refers to a ...
5
votes
3answers
208 views

Training QA generalists

For us, QA generalists are roughly professionals who can work in the variety of quality assurance disciplines, have experience in a broad range of products, industries, and tools, have an ...
5
votes
4answers
167 views

How can I evaluate a 3rd party testing service?

The startup I work for is looking into outsourcing our manual testing to an unaffiliated testing lab called Applause (formerly uTest). Right now the Operations team is doing all the manual labor, and ...
4
votes
6answers
743 views

How to differentiate myself from other Testers in the team? [closed]

I am responsible for testing an enterprise web application, what other things of high value can a tester do to stand out of the crowd. Apart from obvious activities like test data creation, test case ...