One of our client faced an issue in the Mobile gaming app, and sent us just a video showing the bug. We do not know the Steps, prerequisites or environment of the App he is using and asked developers to fix it ASAP.
The issue is that the Username in 'Wallet' page is showing different than the actual username of the user. Developer assigned me the task to replicate this issue, and I tried every possible way to reproduce it, but all in vain. I even clarified the chunk of code in that module with Developer and it seemed fine for them.
Now, is there any other way to replicate it, or maybe I missed something and you may inform.