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When clicked on supportmailid present in webpage it takes me to Outlook create mail, how do I automate this? I am using selenium for all my automation of web-app.

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    By opening outlook, it actually opens your default email client. You can adjust the default email client to a different application and be able to create your scripts from there.
    – Paul Muir
    Commented Aug 31, 2016 at 11:07
  • @PaulMuir I had a similar thought as I read this. I currently have gmail as my default for mailto links and in this scenario I'm pretty sure I could just plow ahead after the click. I think your comment is probably most of an answer.
    – Cherree
    Commented Nov 26, 2017 at 0:35

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This is tough scenario to automate Komal. Using selenium, We are restricted to interact only with web elements. I have face this issue. Its not possible to automate with outlook.

Work-around :

  1. You can get() the support email address from web page

  2. Write one custom method to send_an_email(). This will include all the steps of

    • Open browser & visit on specific url
    • Valid login
    • Compose
    • Enter email address of "To", write subject line & actual email text
  3. Use support_email as a input parameter for send_an_email() method
  4. This way you can automate your scenario of sending email to support team.
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