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Management (or managing) is the administration of an organization

13 votes

Is % of escaped defects a good KPI for a tester performance?

The short, simple answer: No The slightly more nuanced answer: It can be, but you have to be very careful The real explanation: Like most other candidates for tester performance KPIs, escaped defect …
Kate Paulk's user avatar
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10 votes

How to deal with or prevent idle in the test team?

In addition to some of the other suggestions, you could consider a few other options: Build/run load tests for new/recent work (given the maturity of your test automation you may already have this u …
Kate Paulk's user avatar
  • 31.5k
7 votes

Defending corner cases

To expand on the other answers: Note that something is a corner case - don't be afraid to note that an issue is a corner case and is being documented so that when a customer does encounter it, it's …
Kate Paulk's user avatar
  • 31.5k
6 votes

Asking a developer to be explicit about how a bug was fixed

As a counterpoint to the many answers saying that testers can review the changes in source, I have worked in more than one place where testers have no access to source code. Their only source of infor …
Kate Paulk's user avatar
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5 votes
Accepted

How to distinguish known issues from real misses and communicate both to management

Your management is blaming you for not finding the known issues. … Tell your management about the known issues list - If your managers don't know you've already reported the problem, they don't know whether your team was doing their job properly or not. …
Kate Paulk's user avatar
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5 votes
Accepted

How to make management to accept major refactoring of the test codebase?

To add to Rsf's excellent answer: You can't "make" management accept anything. You may be able to convince management that migrating your test codebase is a good idea. … If you can demonstrate that a migration stands to improve ROI by enabling any of the following advantages you stand a better chance of management approving the change: The proposed new framework would …
Kate Paulk's user avatar
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3 votes

How do you manage the expectations of the management that the QA team would find all the bug...

Is your management aware of what you and your fellow testers do on a daily basis? … Can you explain the power of serendipity and exploratory testing to your management or your Speaker to Management? …
Kate Paulk's user avatar
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3 votes
Accepted

Strategies to building up reputation as a software tester in a team

Without looking at the quality of your work, some of the techniques I've used successfully include: Be tactful. If I can, instead of simply creating a bug, I'll ask the developer what should be happ …
Kate Paulk's user avatar
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2 votes

Looking for a faulty application for training

Bryce, If you go to Alan's blog you'll find a small application there that he deliberately seeded with a couple of errors. That's probably a good starting point for functional black-box testing, alth …
Kate Paulk's user avatar
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2 votes

What Test Automation Product delivers management, execution and results?

For instance, if you're working with CodedUI, Microsoft's Team Foundation Server and Microsoft Test Manager/Lab Manager work together seamlessly once TFS has been configured for lab management (the module …
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2 votes

What are the deliverables of the QA department?

The problem with any form of hard metric in a field like software QA is that - to use the answer I give so often here - it depends. Each hard data point is really only helpful in the context of the de …
Kate Paulk's user avatar
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2 votes

How to ask our boss that we need more time for testing?

From a manual perspective, I'd suggest trying something along these lines: List critical functionality tested and level of confidence List happy path/steel thread functionality tested and level of c …
Kate Paulk's user avatar
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